A product for literally the entire public: my experience at Login.gov

UX Research, Product Design

2021

Product Design Fellow

Login.gov x Coding it Forward Civic Digital Fellowship

Due to security reasons, some information has been omitted or generalized.

As a Product Design Fellow at Login.gov through the highly selective Civic Digital Fellowship (6% acceptance rate), I contributed to a secure sign-in service used by over 30 million users across all socioeconomic backgrounds to access services from across 27 federal agencies.

I conducted discovery research across user feedback from over a year to identify user pain points and proposed solutions, including wireframes to enhance clarity. I presented my findings to over 40 stakeholders in the federal government’s Technology Transformation Services (TTS). Following my fellowship, the product enhancement launched to address the needs of returning users.

Problem

As a new fellow on a very time-limited project, I was initially a fully scoped research topic to execute, but when the roadmap changed abruptly, I faced the challenge of quickly shifting gears to find a new opportunity to address in a very short period.

Solution

Not only did I create a lean research project to address user needs across a user base of over 30 million people but I also created a product enhancement that shipped that assisted returning users.

Focus Areas

Civic tech, Identity and access management